Tortuga Lodge

Frequently Asked Questions

Where is Tortuga Lodge located?

Tortuga Lodge is located on the north east coast of Costa Rica, 47.5 KM or 29.5 miles from the Nicaraguan border, as the crow flies. The Lodge sits on the river bank directly across from an airstrip. It is 1 mile from the mouth of the Tortuguero River and about a ten-minute boat ride from the town.

You cannot drive to Tortuguero because there are no roads; the only way to get there is by a combination of bus and boat or domestic flight.

The Tortuguero region covers a total of 31,174 hectares or 77,032 acres. The lodge sits on the river bank directly across from the airstrip and 2 KMS or 1 mile from the mouth of the Tortuguero River.

Can I get to Tortuga Lodge by car or public transportation?

Private Transportation is by van with a Spanish speaking driver. Although our drivers do not always speak English, they are experienced professional drivers that are adept at communicating basics with guests. English speaking guides are available on request. Upon arrival at the dock you’ll board a private or shared boat with a Tortuga Lodge Boat Captain for the ride from to the Lodge.

Shared boat transportation to/from La Pavona dock to/from Tortuga Lodge. Check with us for availability.

How long does it take to get to Tortuga Lodge from San José?

Depending on your hotel and traffic, it will take between 3.5 to 4 hours.

What to pack

• 3light shirts- short sleeve light long sleeve for protection from the sun
• 1pair of light pants- the ones with zip off legs are great
• 1 pair of shorts
• Swim suit
• Cover up for the pool
• Flip flops
• Close toed shoes for hikes. You will probably use rubber boots, which will be made available to you at the lodge. We have sizes ranging from a child’s 11 to an adult’s 13.
• Wide brimmed hat
• Rain gear
• Binoculars (8×42) recommended, 7×32 minimum.
• Your camera, charger and extra memory cards
• Field guide
• Something to read
• Journal
• Toiletries
• Meds
• Sunscreen
• Insect Repellent

Does Tortuga Lodge offer onsite staff 24 hours?

In case of emergency, our resident manager can be contacted 24 hours a day and our security staff are available 24 hours.

Are your facilities non- smoking?

All the facilities and grounds at Tortuga Lodge including our suites and rooms, restaurant, swimming pool area and gardens are non-smoking.

Who can participate in the activities?

Any person who is physically fitted .

Does your lodge cater to families with small children?

Tortuga Lodge is the perfect destination for a family holiday, with great variety of nature, cultural and wildlife experiences for small children. There is no minimum age to visit our lodge , however please note that some activities must be booked on private basis for children ages 7 or less.

How long in advance should I book my trip?

The sooner the better! Mid-December through Mid -April are particularly busy as well as July- September , so at least two in advance is highly recommended.

What is the weather like?

In Costa Rica’s tropical rainforest it is best to be prepared for all kinds of weather. In general, expect most mornings to be sunny and clear followed by rain showers in the afternoon. During the day the weather will be hot and humid with temperatures in the mid to upper 80’s (28 – 30 C). Evenings are usually clear

What is the recommended length of stay at Tortuga Lodge?

We have had guests stay as long as a week. Our Tortuguero Jungle Experience Package include 5 unique experiences (Natural History Boat Tour, Kayaking the Mystical Canals of Tortuguero National Park , Hiking Cerro Tortuguero, The Twilight Tour of Tortuga Lodge Private Reserve and a Journey into the History and Culture of Tortuguero) included during your stay. Unique dining experiences where we harness the rainforest’s natural energy to create a healing environment unlike any other.

A minimum of three nights is recommended to truly enjoy the destination.

What is included in the Tortuguero Jungle Experience Package?

Every Tortuguero Jungle Experience Package Includes: Roundtrip boat transportation La Pavona Dock at scheduled time, accommodation , 5 experiences included during your stay (Natural History Boat Tour, Kayaking the Mystical Canals of Tortuguero National Park , Hiking Cerro Tortuguero, The Twilight Tour of Tortuga Lodge Private Reserve and a Journey into the History and Culture of Tortuguero), daily a la carte breakfast, lunch & dinner, afternoon coffee with delicious homemade pastry.

What types of meals are provided at the lodge? Do you cater to guests with special meal requirements?

If you have read any of our guest comments, you will have quickly noticed that our meals are very highly regarded. This is not by accident, as we have put much effort and expense into the quality of the food we purchase and the training of our local chefs.

All our meals are served at our Green Turtle Restaurant. We offer a la carte menu featuring authentic Costa Rican Caribbean dishes and fusion specialties crafted with passion and creativity and fresh, local ingredients.

With advanced notice we can usually fulfil most special meal requests. So, if you are a vegetarian, vegan, pescatarian, gluten free or require a special meal, please let our sales representative know at the time of your booking.

Food Allergy and Food Intolerance

While we do our best to reduce the risk of cross-contamination in our restaurant and food service, we cannot guarantee that any of our dishes are free from allergens and therefore cannot accept any liability in this respect. Guests with severe allergies are advised to assess their own level of risk and consume dishes at their own risk.

Are alcoholic beverages included?

A superior selection of wines from around the world may be purchased from our wine cellar. Additionally, our bar includes a nice variety of spirits and liquors that may be purchased separately.

Will I be able to do laundry during my trip?

Tortuga Lodge offers laundry service at an additional charge.

Does my room have hot water?

Yes, we have solar-heated water and a gas water-heating system backup in all our rooms

Is it safe to drink the water from the tap?

Yes. Our tap water is tested periodically to ensure its quality. We do not sell or provide plastic bottled water.

What happens if I need to cancel my tour?

Please go to our Terms & Conditions section for detailed information on trip cancellations.

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